Language is the essential component in how we communicate. The European Union - with 28 Member States, 24 official languages and more than 500 million citizens - is committed to respecting and safeguarding linguistic diversity, as part of our cultural heritage. This commitment is specifically set out in the EU Treaties and in the EU Charter of Fundamental Rights.
The languages used by EU institutions, in communicating with the public, are therefore of great importance. Some specific language rights have been created in this area. EU citizens may write to any of the EU institutions in the official language of their choice and are entitled to receive an answer in the same language. All EU laws must be published in all of the official languages so that the public is more likely to understand the laws by which they are governed. Outside of these specific instances, EU institutions have some discretion about the languages to use in specific situations. How they exercise that discretion is a question of good administration.
The number of official languages has increased from four (in 1958) to 24 today. This poses many challenges for the EU public administration. Increased translation costs, slower decision-making and discrepancies between language versions are among the most frequently quoted practical difficulties that arise. It is argued that linguistic diversity and language equality should not be absolute and must be reconciled with administrative efficiency and budgetary constraints.
Since many EU citizens speak only one official language (or a limited number of official languages), limitations on the use of official languages reduce citizens’ ability to interact with the EU’s institutions. It is important to ensure that any limitations on the use of languages are proportionate and fair. EU institutions and bodies should, for example, carefully consider the situations in which it is acceptable to communicate, or conduct business, in just one or in a small number of official languages.
The Ombudsman in recent years has inquired into the language policies of some individual EU institutions. One of the conclusions reached was that EU institutions may legitimately restrict the use of languages in internal communications and documents. Another conclusion was that language restrictions may legitimately be applied in administrative procedures with outside stakeholders, such as in public tenders and calls for proposals, where the EU interacts with a limited group of stakeholders. However, the Ombudsman notes that there is significant inconsistency across the institutions: at present, language restrictions and their rules, where they exist, vary from one EU institution to another. In the absence of clear rules and proper justification for applying restricted language regimes, it is not surprising that the public may be confused.
A particular area of concern relates to the use of languages on the websites of the institutions, which are among the first sources of information for people interested in EU policies and programmes. It appears that each EU institution makes its own decision on whether (and, if so, which parts of and into which languages) its EU website will be translated. If websites are not available in all official languages, accessing information is likely to be difficult or impossible for a significant part of the public.
Another area of concern relates to public consultations aimed at gathering the views of the public on new policies or possible legislative proposals. Language restrictions in these public consultations are likely to significantly limit the capacity of ordinary members of the public to contribute to such consultations.
 Article 3(3) Treaty on European Union.
 Article 21 and 22 of the EU Charter of Fundamental Rights.
 Articles 20(2) and 24 of the Treaty on the Functioning of the European Union, Article 41(4) of the EU Charter of Fundamental Rights.
 For an overview of foreign language skills of EU citizens, see European Parliament, European Strategy for Multilingualism: benefits and costs (2016), p. 8. Available at: http://www.europarl.europa.eu/RegData/etudes/STUD/2016/573460/IPOL_STU(2016)573460_EN.pdf
 Article 6 of Regulation 1/1958 determining the languages to be used by the European Economic Community, OJ 1958 017, p. 385 (Regulation1/1958).
Invitation to submit comments
The Ombudsman would like to promote discussion on how the EU institutions can best communicate with the public in a manner which reflects an acceptable balance between the need to respect and support linguistic diversity, on the one hand, and administrative and budgetary constraints, on the other hand.
To launch this discussion, the Ombudsman invites the public to reply to the following questions:
There are 19 questions in this survey.